Orders are typically processed within 2–4 business days. Once shipped, delivery usually takes 3–5 business days, depending on your location. You’ll receive tracking information as soon as your order is on its way.

Our formulations are created with a gentle, balanced approach using high-quality essential oils and other natural ingredients. Many individuals with sensitive skin enjoy our products; however, we always recommend performing a patch test before full use. If you are under medical care or pregnant, please consult your healthcare provider.

Proper Xchange products are thoughtfully crafted in small batches in either our Atlanta or Los Angeles location, allowing us to maintain consistency, care, and intention in every offering.

Due to the nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please get in touch with us within 5 days of delivery, and we promise to make it right.

You can contact us through our contact page! We will be happy to assist you.

Yes. Many of our offerings are produced in limited batches. If an item is sold out, we encourage you to join our mailing list to be notified when it is back in stock.

We welcome thoughtful collaborations that align with our values of wellness, intention, and compassion. Please get in touch with us via our website with details about your proposal, and our team will review it carefully.

Yes. Select Proper Xchange products are available for wholesale with aligned retailers and organizations. For inquiries, please reach out through our contact page with your business details.

We’re honored by media interest. For press inquiries, features, or interviews, don't hesitate to get in touch with us directly at info@properxchange.com so we can provide the appropriate information.